Privacy Policy

1. Responsible Entity

CARLUZ is committed to protecting the privacy and personal data of its clients, partners, and website visitors, in strict compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and Portuguese legislation.

For any questions regarding your data or this policy, you may contact us via:

Email: geral.carluz@gmail.com
Phone: +351 935 516 518

2. Data We Collect and Purposes

We only collect personal data strictly necessary to fulfill your requests:

Quotation Requests: Name, Company, Tax Identification Number (NIF), Project/Client Reference, Email, Phone number, and Requested items. Purpose: Preparation, communication, and commercial follow-up of quotes for professionals.
Contact Form: Name, Email, Subject, and Message. Purpose: Clarification of inquiries and customer support.
Browsing & Analytics: Anonymous usage statistics (pages visited, region, device type) via Google Analytics 4, strictly subject to prior consent.

3. Legal Basis for Processing

The processing of your data is based on:

Pre-contractual measures: To provide quotations and respond to commercial requests.
Legitimate interest: To improve our catalog, customer service, and website security.
Consent: For the use of non-essential analytical cookies.

4. Cookie Policy

Our website uses cookies to enhance your browsing experience:

Essential Cookies: Necessary for the technical operation of the platform (e.g., maintaining quote items, language preference, and cookie consent state). These cannot be disabled.
Analytical Cookies: Used to understand site performance and visitor trends (Google Analytics 4). Activated only upon explicit acceptance in our cookie banner.

5. Data Retention

Personal data collected for commercial quotations is retained for the duration necessary to respond to the quote request or manage the customer relationship, plus legal fiscal retention periods required by Portuguese law.

6. Your Rights

Under the GDPR, you have the right to access, rectify, port, restrict, or request deletion of your personal data at any time. You also have the right to withdraw your consent.